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FAQ
For live assistance, please use the popup messenger button. Our team will respond as quickly as possible based on current queues. If we're unavailable, feel free to leave a message, and someone from our team will get back to you within 24 hours.
Subscription
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You can manage your subscription through your account settings, where you can update your payment information or change your plan. If you wish to cancel, simply select the cancellation option in your account settings. Your subscription will remain active until the end of the current billing cycle. If you need assistance, feel free to contact our support team.
Partner with Ableton Remakes
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Are you an artist, producer, or music influencer looking to collaborate? Partnering with Ableton Remakes opens up exciting opportunities to showcase your work and reach a broader audience. We invite you to join our community by sharing your music through our platform, where you can sell your stems and project files.
Benefits of partnering with us include:
- Increased Exposure: Reach a wider audience of music creators and enthusiasts.
- Revenue Opportunities: Earn money by selling your high-quality stems and project files.
- Creative Collaboration: Work with a community of passionate musicians and producers.
If you're interested in partnering with Ableton Remakes, please contact us for more details!
Getting Your Products
Are your products physical or digital? Will I receive a CD?
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All products on AbletonRemakes.com are delivered digitally, so you won't receive any physical shipments like CDs. Everything is accessible online for your convenience!
How quickly will I receive my download after purchase?
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You'll typically receive your download link via email within 1 to 5 minutes of a successful purchase. You can also access your downloads instantly from your order confirmation page. If you haven't received your files within 10 minutes, please check your spam or promotions folder, and if it's still missing, contact us at team@stemz.co with your order number.
What’s the compatibility of the templates?
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Ableton Remakes projects are designed for use with Ableton Live software unless otherwise stated. Please check each project description for detailed plugin and software requirements to ensure the best experience. While we aim for broad compatibility, we cannot guarantee full functionality with all third-party plugins or software.
Note: Ableton Live is required for these projects unless specified. We do not sell or provide Ableton software.
Understanding Our Subscription & Free Trial
Tell me about the free trial. How does it work?
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We offer select FREE downloads (like Rufus Du Sol projects!) as part of a 30-day Free Trial. This is a great way to experience our high-quality Ableton project files, remakes, and templates. By downloading a free product, you agree to be enrolled in our monthly subscription unless you cancel before the trial ends. We make sure these terms are clearly displayed on our product pages, in your cart, and at checkout, so you're always informed.
What are the terms of the Ableton Remakes Subscription?
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Your Free Trial lasts for 30 days. After that, you'll be automatically enrolled in the Ableton Remakes Subscription. This includes $25 USD in weekly credits that you can use for any products on our site. These credits are delivered via email. If you don't receive them, just reach out to our website support, and we'll gladly resend them. Please note that you might receive the same product more than once as part of the default delivery, but this won't affect your credit entitlement.
Do you have different subscription plans?
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No, we keep it simple! All subscription-based products fall under one single subscription plan. If you opt in through any eligible product, you're automatically enrolled in the Ableton Remakes Subscription – no need to worry about duplicate charges for multiple products.
Can I make a one-time purchase instead of subscribing?
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Absolutely! We offer a One-Time Purchase option on most products that aren't marked as Free Trial. These purchases do not enroll you in a subscription, and you won't receive weekly credits. Always check the product page to see if it's part of the Free Trial, Subscription, or One-Time Purchase category.
Using Your Credits & Managing Your Account
Are there any restrictions on how I can use my subscription credits?
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Yes, there are a few things to keep in mind:
- Subscription credits are non-stackable and expire after 10 days.
- Credits cannot be combined with other offers, discounts, or promotions (like "Buy 2 Get 1 Free," flash sales, or bundles).
Only one credit can be applied per transaction. Additional offers, discount codes, or promotions cannot be used with credits.
How do I cancel my subscription?
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Cancelling is easy! You can cancel at any time directly from your account dashboard or by contacting our support team. Just be aware that upon cancellation, you will immediately forfeit any remaining or future credits. Our subscriptions are month-to-month, so there's no long-term commitment.
What's your refund policy?
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Since all our products are digital, they are non-returnable and non-refundable. We do not issue refunds once billing has occurred. By starting a Free Trial or subscribing, you agree to these terms and waive your right to initiate chargebacks. Please note that unauthorized chargebacks in violation of this policy may result in a permanent account ban.
What if I missed seeing the terms and conditions?
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We believe in complete transparency! Our terms are clearly presented throughout the product, cart, and checkout flow to ensure you're always informed. If you ever need support or have questions, we're always here to help.
Everything You Need to Know About Your Ableton Remakes Subscription
What's Included with My Subscription?
What exactly do I get when I subscribe?
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Our subscription plan offers a fantastic package designed to boost your music production! After your trial, your subscription automatically renews at $19.99/month. Here's what's included:
- Generous Store Credit: You'll receive $100/month in store credit, delivered as $25 every Friday. This credit is super flexible and can be used towards any product in our store, whether it's an exciting remake or a fresh sound pack!
- Exclusive Benefits: As a valued subscriber, you'll also enjoy:
- Discounted pricing on selected products.
- Access to subscriber-only releases and content that you won't find anywhere else.
- Early access to all our new drops, so you're always ahead of the curve
How does the free trial work, and what should I know about it?
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Our free trial lets you experience the quality of our projects. By checking out with a $0.00 order and downloading a free project, you're enrolling in a recurring subscription at $19.99/month that begins after a 30-day trial period. This subscription then includes all the amazing benefits mentioned above. We make sure these terms are clearly stated on the product page, in your cart, and throughout the checkout process, so you're always fully informed!
What are the terms for using my store credit?
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Your store credits are designed for your convenience! They are non-transferable and cannot be redeemed for cash. Any unused credit expires after 30 days, so make sure to use it to grab those products you've been eyeing! Credits are automatically applied to your account balance, making it easy to redeem them.
Managing Your Subscription
Can I cancel my subscription if I change my mind?
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Absolutely! We believe in flexibility. You can cancel your subscription at any time directly from your account dashboard. Your cancellation will take effect at the end of your current billing cycle.
What if I need help with my subscription or want to cancel?
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We're here to help! If you need any assistance managing or canceling your subscription, simply contact our team via live chat. We're always happy to guide you through the process
Refunds and Agreement
Do you offer refunds for digital products or subscriptions?
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Since all our products are digital, we unfortunately do not provide refunds for them, including subscriptions. We encourage you to read all terms carefully before proceeding with your purchase or trial.
By using the service, what am I agreeing to?
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By completing the checkout process and downloading a free project, you are acknowledging that you have read and agree to our Terms and Conditions. You also understand that you are enrolling in a recurring subscription, and that you have the freedom to cancel at any time.
What's your refund policy for digital products and subscriptions?
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Due to the nature of digital products, all sales are final, and we're unable to offer refunds once a file has been downloaded.
However, we do offer exceptions! We may provide replacements or store credit in these cases:
- You received the wrong file.
- You were charged more than once for the same product.
- The file is corrupted or not functioning as intended.
To request support for any of these issues, please email us at support@abletonremakes.com within 7 days of your purchase. Make sure to include your order number and a brief description of the issue so we can help you quickly!